E) person E) branding The product may be launched as a national brand (or manufacturer's brand), as when Samsung and Kellogg sell their output under their own brand names (the Samsung Galaxy tablet or Kellogg's Frosted Flakes). A supervisors rating of an employees integrity. d. Heavy sedation. AACSB: Application of knowledge; Written and oral communication. Using high-tech-high-touch approaches. D) car This evaluation best exemplifies a _____ measure. Kenneth, a programmer in the customer service department, took _____ when his father died. C) raw materials Answer: B AACSB: Analytical thinking Skill: Application, Answer: TRUE AACSB: Analytical thinking Skill: Concept, Answer: FALSE AACSB: Analytical thinking Skill: Concept, Answer: TRUE AACSB: Analytical thinking Skill: Concept. b. AACSB: Analytical thinking Copyright 2023 StudeerSnel B.V., Keizersgracht 424, 1016 GC Amsterdam, KVK: 56829787, BTW: NL852321363B01, Principles of Marketing, 17e, Global Edition (Kotler/Armstrong), Answer: D AACSB: Analytical thinking Skill: Concept. Two hundred and fifteen feet high and spanning 90 feet, the Natural Bridge is now a Natural Historic landmark. And then she procrastinates. It has negative brand equity if consumers react less favorably than to an unbranded version. We need Delgado representatives out there to help prospects understand what they should demand in something as simple as a writing tool." TOP: AONE competency: Communication and Relationship-Building. Instead, what is required, is a comprehensive strategy that incorporates diverse viewpoints and skill sets: from academia, politics and beyond. B) Services are a form of product that consists of activities, benefits, or satisfactions offered for You recognize that the concept of medical homes: a. D) selecting the right channel for distribution of the product Unit-based quality indicators, including satisfaction with nursing care, are a key feature of the NDNQI. services. While studies and partnership with key informants are important sources of information in the design of services, engagement of the women through their neighborhood advocates may increase activation and resulting behavior. them. Today, Virginia peanuts are considered among the best in the world. E) long-lasting makeup And vows to write more. AACSB: Application of knowledge c. The palliative care unit organizes a "tree of light" fundraiser each year to highlight the importance of palliative care. Incorrect information from the supervisor can be transferred to the trainees. c. Acting on behalf of a patient to promote end-of-life wishes to an ethics committee Acculturation. and services, product lines, and product mixes. ANS: B Finally, two companies can join forces and co-brand a product. Special effort is required to purchase these products. AACSB: Analytical thinking B) product attributes A) highly priced luxury goods such as Rolex watches Objective: LO 8: Define product and describe the major classifications of products and ANS: D A gourmet dessert maker wins an award for outstanding customer service. services. services. It doubles up as a fundraiser for the local volunteer fire company. GCD210267, Watts and Zimmerman (1990) Positive Accounting Theory A Ten Year Perspective The Accounting Review, Subhan Group - Research paper based on calculation of faults, Arab Academy for Science, Technology & Maritime Transport. Partnership with area city councilors and health professionals to provide services that are consistent with their vision and funding sources. Development of services that are identified in various studies as important for this target group. Managers learn by behavior modeling, which involves: imitating the behavior of their own managers. Asking social services to handle clients' concerns. Virginia too had its share! Why were the promises of the Bolsheviks appealing to the Russian people? In order to get the The provision of humanistic care within a high-tech environment is characteristic of high tech-high touch approaches and reflects the idea that the more that high-tech is used, the more patients also desire high-touch. ANS: B "What was your favorite assignment at your previous job?" is an example of a/an ______ question. D) luxury Traditionally, the primary function of the package was to hold and protect the product. Skill: Concept C) furniture REF: Page 412 TOP: AONE competency: Knowledge of the Health Care Environment. intangible and does not result in the ownership of anything. The fact is it is situated close to Washington but is actually in Virginia. Adventure learning. Monticello is a 5,000-acre plantation that gives visitors a glimpse into the creative side of the former President, Thomas Jefferson. B) state-of the art technology maximum value for her money, she plans to spend substantial time and effort in gathering services. A) candy more customer value. AACSB: Analytical thinking. It was saved in the 1850s by Ann Pamela Cunningham and the Mount Vernon Ladies Association. (Photo by Mark Coote / AFP) (Photo by MARK COOTE/AFP via Getty Images). Mobile technology is changing the digital divide, with young adults, minorities, those with no college experience, and those with lower household incomes being more likely to indicate that phones are their main source of Internet access (Zickuhr & Smith). Based on data from the patient satisfaction survey, the nurse manager decides that a change should be made in communication with family members. Soon, they multiplied and helped keep a year-round supply of meat. D) conformance and style Service recovery ensures responsiveness to the patient, and as part of service recovery, it is important to address an error in the most productive way, which also includes the nurse who made the error offering an apology to the patient. improving the quality of products, services, and business processes. Virginia does have speed bumps AND kids to trick or treating on Halloween big time. 1. It was just a prayer led by Captain John Woodlief 30 miles upstream from Jamestown, to celebrate their safe journey from England. Answer: C Answer: A Which of the following exemplifies a generalizable test? For full information, please see the disclaimerhere. d. Supporting the clinical pathway. Answer: The service profit chain links service firm profits with employee and customer satisfaction. Expert commentary on global affairs for leaders everywhere, Wellington, Australia: April 5, 2023 - Outgoing, New Zealand prime minister Jacinda Ardern gives a speech in parliament. AACSB: Application of knowledge A) Shopping products Click below link for Answer A. a citizen who protests a company's violation of freedom of speech B. an eighteen year old who does not enroll in the selective service C. a twenty year-old who has decided to not register to vote in the next election D. a woman who reads the tabloids daily Virginia is also famous for Shenandoah National Park and the . Chapter 8 - Testbanks - Warning: TT: undefined function: 32 - Studocu Skill: Concept B) Convenience products expressing the problems of urban society. A) a laptop with a comprehensive warranty for three years B) an online shoe retailer that provides free home delivery C) an agency that offers free legal advice D) a credit cardE) a bag of potato chips E ) a bag of potato chips Answer: B The area is preserved very well, and today, it has civil war reenactments and ranger tours. We can expect more collaborations like this to emerge as universities leverage their research capabilities and policy leaders seek out new ideas to tackle global problems. Within the Arlington National Cemetery stands the Tomb of Unknown Soldier memorial, marking the sacrifice of those brave soldiers whose bodies could not be identified in World War I, World War II, andthe Korean War. Difficulty: Moderate, If a consumer purchases a new flat-screen "smart" television which can connect to services The actor, producer and philanthropist is much loved for her roles in Miss Congeniality, The Proposal, Speed and Gravity. This chain consists of five links: internal service quality, satisfied and productive service employees, greater service value, satisfied and loyal customers, and healthy service profits and growth. B) identify the core customer value that consumers seek from the product BUS 100 Introduction to Business Unit 3 Milestone Sophia Course Ruben built a company reputation on the manufacturing and distribution of a variety of wooden writing utensils with customized engravings. D) portable factory equipment such as hand tools It is the largest living museum in the United States it still has as many as 88 original buildings! As a nurse manager, you see an opportunity for patients to be well serviced through the medical home concept. The festival will bring together leaders from various sectors, including Manfred Boudreaux-Dehmer, CIO of NATO, to discuss and explore solutions for todays worlds pressing issues. AACSB: Analytical thinking Companies also develop product support services that enhance customer service and, satisfaction and safeguard against competitors. A) an actual product A) style But after a fungus devastated mulberry trees, Virginia shifted its production to tobacco. The Cougars' 10 Penn Relays titles is the most all-time at the relays. Difficulty: Easy, Product attributes include all of the following EXCEPT ________. Ruben Delgado built his enterprise on the faithful patronage of four specialty shops and a large contract from Elmore Distributors. The total number of washing machines sold by an employee. Skill: Concept The most basic level is ________, which addresses the question, "What A) consistency and level Virginia oysters are famous because of their diverse taste. Following ProPublica's revelation, Thomas took another public hit the conservative justice repeatedly claimed rental income from a real estate firm that has been out of business since the . c. Complex compensatory systems and a variety of delivery systems. A) computers and desks AACSB: Application of knowledge Difficulty: Easy, ________ marketing consists of activities undertaken to create, maintain, or change the Answer: Student examples may vary. Objective: LO 8.2: Describe the decisions companies make regarding their individual products and services, product lines, and product mixes. Difficulty: Moderate, Advertising campaigns involving issues ranging from health care, education, and REF: Page 420 TOP: AONE competency: Professionalism. a. Term 1 / 26 The chief nursing officer decides to establish a client advocacy position in an oncology unit. Given the growing number of intricate issues that the world is currently grappling with, relationships between different fields of study like this one can strongly influence positive progress. Answer: TRUE Jamestown is where Captain John Smith first established the British colony in 1607. A 27-year old woman is admitted to your ICU in a coma, following an accident. This geological formation is situated within a gorge by Cedar Creek, which is James Rivers tributary. A) person Solution: 1. exact ( 8 ) and half-hour-long shows, a few of which are stealth dramas. Answer: Specialty products are distributed through only one or a few exclusive outlets per market area. AACSB: Analytical thinking Skill: Concept The National Database of Nursing Quality Indicators (NDNQI) is a national repository for unit-based quality data that can be used by organizations to benchmark the outcomes of care against those of other institutions (ANA, n.d.). Advocacy means defending the rights and interests of others and, in this situation, the right of a patient to receive care, as determined by standards utilized in a critical pathway. Community service. This masterpiece was meticulously designed and redesigned by Jefferson himself and took almost 40 years to complete. Answer: B AACSB: Written and oral communication Skill: Concept, Answer: Consumers see products as complex bundles of benefits that satisfy their needs. The interesting thing about this new role is that it combines Arderns governmental policy expertise with the universitys research capabilitiesindicative of a closer partnership between academic institutions and policymakers. When consumers visit a multigroup practice, they do not have the option of selecting a specific healthcare provider, and thus, there is less opportunity to build a trusting relationship with a provider. services. d. Cannot encompass nurses within this framework. Difficulty: Moderate, Product planners need to consider products and services on three levels. setting group piece-rate standards and paying weekly bonuses when those standards are exceeded, subgroup of the board of directors that is composed of directors who are not officers of the firm. Difficulty: Easy, ________ is an approach in which all the company's people are involved in constantly But in services marketing, service quality depends on both the service deliverer and the quality of delivery. Ardern will serve as a visiting professor and assume the mantle of the institutions first-ever leader in online extremism. These products include the three broad categories of materials and example of ________ marketing. A metaphor compares two or more different things by stating or implying that one thing actually is another. Sue, the nurse manager, implements a patient-centered approach that focuses on the meaning of the experience for the patient and family, primary nursing, and a health literacy approach. Objective: LO 8: Describe the decisions companies make regarding their individual products AACSB: Application of knowledge A manager approves an employee's request to use his home office rather than drive to work on Fridays. Question: Which of the following exemplifies a service? And it is claimed that Virginia was the birthplace of both! effort. services. At 17.6 miles, the Chesapeake Bay Bridge Tunnel is the worlds largest bridge-tunnel complex. Skill: Concept Answer: A consumer shopping habits. D) Services can be easily separated from their providers. Virginia General Assembly, to lend credibility to their claim, declared in 1988 that Brunswick County was The Original Home of Brunswick Stew. Early cognitive impairment. Its mailing address is in Washington though and explains the confusion. C) hair salon You may not need to change the form that is given. Answer: B There are tons of things to explore here, such as salty marshes, the wild ponies, and of course, beaches. The nurse manager understands that ultimately, positive relationships with consumers of care are evaluated by the: The nurse manager has to develop a patient satisfaction survey. B) Unsought products Question 6. Had the swim taken place this year, it would have marked the 95th year of the Chincoteague Pony Swim. C) social Right-to-work laws _____. ANS: D Difficulty: Challenging, A service refers to an activity, benefit, or satisfaction offered for sale that is essentially D) brand name D) specialty product 19 Screening & Referral, The Language of Composition: Reading, Writing, Rhetoric, Lawrence Scanlon, Renee H. Shea, Robin Dissin Aufses. individual centered career planning primarily focuses on. Skill: Concept A) variety of collections D) organization AACSB: Analytical thinking Objective: LO 8.2: Describe the decisions companies make regarding their individual products and services, product lines, and product mixes. information and making product comparisons before making the actual purchase. D) internal ad campaigns to help sell its products. Finally, the consistency of the product mix refers to how closely related the various product lines are in end use, production requirements, distribution channels, or some other way. services. services. 1 Which of the following exemplifies a corporate strategy? Commentdocument.getElementById("comment").setAttribute( "id", "acc76fc1dbd35fff165d7ffa31fe6757" );document.getElementById("j157254df4").setAttribute( "id", "comment" ); Save my name, email, and website in this browser for the next time I comment. Answer: D Today, this historical site is wonderfully preserved. B) unsought Examples of pure tangible goods include soap, toothpaste, or salt; no services accompany these products. C) price B) convenience Technology is integral to a cardiac ICU. Levels of Strategy Overview Enterprise CX SOLUTIONS Technology excellence Embrace speed and agility through automation. Service companies can differentiate their service delivery by having more able and reliable customer-contact people, developing a superior physical environment in which the service product is delivered, or designing a superior delivery process. A) convenience Difficulty: Easy, Product planners need to consider products and services on three levels. E) laundry detergent A 469-mile long ribbon of road, this Parkway stretches from the Central-Southern Appalachian in Virginia to North Carolina. During review of a patient's progress, the healthcare team determines that a patient requires treatment that is generally accepted at that time in the usual illness trajectory of a patient. d. A children's preoperative holding area is initiated in response to requests from families and nurses who care for them.. ANS: D Leaders must ensure that science teams are supported in working together creatively, across disciplines and nations, especially around the big challenges the world faces.. AACSB: Analytical thinking . E) product attribute REF: Page 412 TOP: AONE competency: Knowledge of the Health Care Environment, ohn is an older adult patient who comes regularly to the multigroup practice in which you are a nurse practitioner. The nurse's failure to follow the regimen indicates: Thirteen women and two men have been known to have been tried for witchcraft. Part of the purchase package brought personal visits from the Delgado representative, before the purchase and long after. E) niche Ruben extended his writing utensil lines to include quills, felt-tip pens, and multiple-cartridge pens that write in different colors. Sandra Bullock is a Virginian! satisfy stated or implied customer needs. Answer: Interactive marketing means that service quality depends heavily on the quality of the buyer-seller interaction during the service encounter. C) Specialty products (jovial). Answer: The consistency of the product mix refers to how closely related the various product lines are in end use, production requirements, distribution channels, or some other way. E) Concentrated someone in her family left america and settled in australia. Answer: FALSE But let's face itwe face hundreds of competitors! As gatekeepers to the system, nurses advocate for and coordinate care, services, and access for patients across all providers, settings, and levels of care. Employment-at-will is a common-law doctrine holding that: an employer has the right to hire, fire, demote, or promote whomever it chooses. C) convenience Advocacy means making known and defending and protecting the rights and interests of others, as well as ensuring the dignity and respect due to others. What is the most critical element in the concept of health literacy? C) organization These products include the three broad categories of materials and parts, capital items, and supplies and services. You are: ServiceNow Financial Results for Q1 2023 - ServiceNow Press She decides to implement these changes throughout the hospital. Objective: LO 8: Define product and describe the major classifications of products and D) Brand equity management Answer to Question #268823 in English for Jen. b. A) Liabilities Answer: A manufacturer has four sponsorship options. As the head nurse, your best action would be to: Industrial products, on the other hand, are those that are purchased for further processing or for use in conducting a business. Objective: LO 8: Define product and describe the major classifications of products and a. Simply being employed in an environment where this might be a focus of practice does not necessarily ensure that advocacy is actually occurring. b. Objective: LO 8: Define product and describe the major classifications of products and Labels can mislead consumers, fail to describe important ingredients, or fail to include needed safety warnings. Why were eyewitnesses a as other people so shocked by their actions? B) corporate image Nederlnsk - Frysk (Visser W.), The Importance of Being Earnest (Oscar Wilde), Junqueira's Basic Histology (Anthony L. Mescher), Applied Statistics and Probability for Engineers (Douglas C. Montgomery; George C. Runger), English (Robert Rueda; Tina Saldivar; Lynne Shapiro; Shane Templeton; Houghton Mifflin Company Staff), Marketing-Management: Mrkte, Marktinformationen und Marktbearbeit (Matthias Sander), Managerial Accounting (Ray Garrison; Eric Noreen; Peter C. Brewer), Handboek Caribisch Staatsrecht (Arie Bernardus Rijn), Auditing and Assurance Services: an Applied Approach (Iris Stuart), Principles of Marketing (Philip Kotler; Gary Armstrong; Valerie Trifts; Peggy H. Cunningham). A) candy B) laptop C) hair salon D) car E) laundry detergent Answer: C AACSB: Analytical thinking Skill: Concept Objective: LO 8: Define product and describe the major classifications of products and services. He did not want to worry about losing any money with market changes. B) internal C) Total quality management Answer: FALSE Difficulty: Easy, Elmo Inc., a Michigan-based manufacturer of athletic shoes, uses professional athletes in its Poverty. That said, the responsibility to lead these efforts lies with all of us. AACSB: Analytical thinking Take these for instance: its illegal for children to go trick or treating during Halloween; speed detectors cannot be used here; it is illegal to tickle a woman (although I wouldnt file this under weird); one cannot spit on seagulls. __ questions are also known as probing questions and followed-up on primary questions. C) setting a reasonable price for the product C) Niche Objective: LO 8: Define product and describe the major classifications of products and D) place In fact, internal marketing must precede external marketing. According to CNN, Jarden will serve as the Angelopoulos Global Public Leaders Fellow, a program aimed at high-profile leaders transitioning from public service roles, and the Hauser Leader in the Schools Center for Public Leadership, a program where leaders from various sectors help students and faculty build leadership skills.. final milestone-intro to business.pdf - 1 Darren believed REF: Page 419 | Page 420 Difficulty: Easy, ________ refers to the characteristics of a product or service that bear on its ability to d. Providing tangible products of satisfaction. Which of the following findings and approaches might provide useful information for you? C) social Answer: A company's product mix has four important dimensions: width, length, depth, and consistency. Difficulty: Moderate, Developing a product or service involves defining the benefits that it will offer. A) an actual product
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