We are mid-way through replacing our phone systems to create a better customer experience and are also already recruiting more people to ensure your calls are answered, social media messages are responded to and problems are solved in the moment, wherever possible. Why do they not have dedicated trained crew to look after the premium cabins? Im not paying a premium for a seat I may not get! Thanks Millie for the perspective. Im retired. The man needs to study and digest all this criticism! The British Airways management team includes Sean Doyle (CEO British Airways), Mark Loch (Chief Product Officer), and Rebecca Napier (Executive Director Board of Directors) . FAA allocates university grants to tackle aircraft noise, 110 Ryanair Flights Cancelled Due to France ATC Strikes, Canadian Budget Leaves IATA Disappointed with Future Outlook, Ryanair Flight Suffers Burst Tyre in Dublin Airport. he missed out 'without spending any money'. It got worse at the gate, when having invited group 1 and Club to board. The return leg back to GLA left 2 hrs before the inbound flight into LGW arrived. Almost everyone on the ground with a manager or leader label in their job title has a position to defend and they wont budge on even the plainest facts cabin crew can feed back. Here are my thoughts on what he addressed: Yes, these are pretty shocking. Emails have not even been acknowledged. Fly from DUB to LHR, the LGW to SJO ? These are generally pretty premium so Id like to see that continue. Its a pity that Sean has to undo all of the work that high viz Alex Cruz did to destroy BA by turning them into RyanAir. Sarah joined IAG in November 2022 as General Counsel and is responsible for the Groups legal and associated compliance activity. The downgrade from the Cabin Service Director role to a Flight Manager has resulted in no one really in control on a flight in a senior position and the loss of someone giving the personal touch to their frequent fliers. See Sean Liam Doyle's compensation, career history, education, & memberships. Youve also told us you appreciate the complimentary water and snacks weve been offering on short-haul flights in our Euro Traveller cabin, so well be continuing with these too. Meanwhile, euro travellers were asked to remain cosily seated. Not a lot of selection & a few sandwiches & cake for a lighter bite is not good enough. While BA has a chat system its not working half the time and limited on what they can do. I dared not to ask about the flight, apart from the landing that loosened a couple of fillings! The BA crew were amazing: efficient but also kind in how they dealt with this. Input your search keywords and press Enter. Let us know your thoughts in the comments below. at Trying to get through to BA Holidays by phone is actually totally impossible. Sean Doyle profile: New British Airways CEO seen as a safe pair of I dont think I have ever seen so many replies to an article on here !! at CEO British airways email address Notices Join in and register on theDIBB You will need to register before you can post: click the register link below to proceed. Asian Honda Motor Co., Ltd. With decent airline obviously. Too rarely did you actually receive service which actually warranted it.When its good its very good, however these days this is rare. Supercharge your prospecting on LinkedIn and across the the web, 10x your recruitment & sales conversations. As someone who has flown throughout the pandemic (rules permitting) its frustrating to see the decline of BA. Totally agree with maximising the online channel and Im VERY disappointed and suspicious that I cant see all my numerous eVouchers and their values on my account, This can all be fixed but I fear they simply dont get how sub-premium the Club World product is it why didnt Sean take the opportunity to ask for comments? Ground services which are a delight and lounges in their hub at Doha which are beyond amazing for the wuality and level of service and product. Would anyone fly BA in preference to Qatar even if the price was the same? First class was full (8 pax) but they managed to run out of choices by the time they came to the last passenger (unfortunately my wife) and that is with only three choices on the menu (one being vegetarian) utterly unacceptable and certainly NOT First Class BA need to quickly pull socks up, add more choice to both F/C and B/C menus (indeed all classes) and stop penny pinching, especially in premium classes. This is not happening just at BA though, there are a lot of other companies using the same excuse and swinging the lead. at If you need help with any problem,please contact us through this form. BTW, BA are so against another runway at LHR.they have pretty much a duopoly on some routes and a strong position on North America with American. Waited too long to get a passport? He reportedly earns 3-8 million USD in annual compensation. What is Sean Doyle's role at British Airways? You might have seen our new advert, starring the real people of British Airways who are always working to keep you safe. When they do they still manage to mess something up. Hi Michele. We want people to come off a British Airways flight and talk about it as if its something different. Sadly at the moment, it is often talked about because its different but not in a good way! My thoughts from our recent Club World experience. However, totally agree about the wine selection being spot on! I still havent received the double tier points (now 61 days and counting). Baggage tracing has been talked about for a long time. Their club world long haul has for years been poor value and club Europe a disgrace with the same legroom and seat as economy. Working on a new baggage tracing system, allowing you to track your bag via your phone throughout your journey. Heres what to do. In the face of constantly changing and complicated travel restrictions the length of time its taking us to take calls has naturally been longer, which has pushed up our waiting times. Did you appreciate Seans email? Were always here to help. In fact no choice of main as we were seat 15 theyd run out of one option already. The menus seem to consist of what I would think of as pub grub, sausage and mash, cottage pie, pasta and roast dinners with a curry option if you are lucky. Ive now got super experienced crew that want to work in Club/First and are now in Traveller and inexperienced crew working in the premium cabins. In his first public appearance since being named British Airways' new CEO last week, this morning (October 19, 2020) Sean Doyle gave the keynote address at Airlines 2050: Beyond the Crisis, telling the industry that British Airways continues to play a crucial part in connecting Britain with the world and the world with Britain and is doing everything in its power to emerge from this crisis. Overall, there is no premium feel with BA anymore, no special experience to be felt. Its been way too long since I was in a position that I wanted to issue one of those Golden tickets to staff. I am not loyal any longer. Per - Bolivia I do like to order the food via the app. I havent heard of anyone who received them without either a very long wait or having to chase more than once. Ive just checked flights to BNA in May 6k for 2 return in Club. Sean wasnt hired to make fundamental changes, said an IAG insider according to the Financial Times. You have the low cost model trying to be sold as premium and failing. Please speak up loud and clear. Forbes contributor. I have a medical condition so must have only gluten free food. Flew BA club Europe both ways. Just flown to St Lucia in J 2 days ago and food offering was pretty atrocious. The South lounge service was laboriously painful, and the food service station was probably a fair comparison. (for sending copies of documents or receipts) Please do not send multiple faxes for the same enquiry, as this can slow down response times. My flights back to LHR are now only 5 hours however, CW has been replaced by CE so sitting in an economy seat with no TV or in seat entertainment, a very poor meal service and terrible overall service has meant that I have switched to airlines which offer a proper service. Sean Doyle - CEO British Airways - British Airways | LinkedIn Investing more in digital & ensuring its an awesome customer experience will reap rewards & improve their Net Promoter Score (NPS). TLFL has an exclusive partnership with GTC, one of the worlds largest collections of independent luxury travel agents. A recent Denver-LHR leg in Club Class saw a very disappointing one-tray meal. Crew exhausting serving 60 in club. Disagree that exclusive table serviceelays but not should stay. Using vouchers is far from simple and I have had to challenge for two of them because they short changed me. Aviation StraightTalk Live with British Airways CEO, Sean Doyle Carolina Martinoli isChief of People, Corporate Affairs and Sustainability Officer at IAG. She was previously Brand and Customer Experience Director at British Airways (2017-2021), Chief Customer Officer at Iberia (2015-2017) and Marketing Director at Iberia (2011-2015). 5 days later and endless chats on line and telephone no one can tell me where my luggage is and quite frankly they dont give a damn . He was appointed LEVEL chief executive in September 2019 and was previously chief executive of Iberia Express for six years. Experience British Airways 18 years 10 months Assistant to the Chairman &. Here's more information about the Elliott Responsiveness Ratings. Our outward was also in club with single plate offering of curry. Id hope that means you get a choice of starter again and a choice of desserts as before. I am loyal to BA currently but as Sean says himself, that patience is being tested. She previously held senior roles in British Airways including Managing Director of Gatwick and Director of Strategy. Disagree that everything should be automated. Check out our directory. BA are far away from this level of both offering and service and having just experienced qr yet again on my most recent trip, Im not really looking forward to my forthcoming trip to Dubai via London in WTP/back Club. Sean Doyle works in the Airlines/Aviation industry. He started at KLM in 1995 and carried a number of positions in Sales & Marketing, Alliances and M&A. FGE, Associate Director, Global Field Excellence at Alnylam Pharmaceuticals I hope that in the coming months youll notice a significant move towards a better BA, driven by our people to deliver a better experience for you, our most loyal customers. British Airways abbreviated my vacation what am I owed? I cant see them ever being premium again and will only fly with them if their prices arent premium. I am looking forward to my first experience flying the new club suite to Sao Paulo in two weeks time on the A350 but I am wondering if the showers in the lounge are open again in the evenings now as last time I flew in October they were closed at 3pm.Reading the comments above slightly concerned that I should be thinking about taking a packed lunch on board haha. She was previously Brand and Customer Experience Director at British Airways (2017-2021), Chief Customer Officer at Iberia (2015-2017) and Marketing Director at Iberia (2011-2015). Eventually I went to find a steward to get it turned off to be told he had just written a report about it as it would not switch off! If you missed out or didnt get offered one then it may have been because we are still not flying with a full crew compliment and in a full club cabin I have known times when there are only 2 of us trying to get pre departure service completed against a stream of WTP and WT passing through the cabin. How do I get it fixed? Had lots of excuses, poor justifications and promises of improvements. Of course they can improve in some areas such as onboard food offerings and doing up the Heathrow lounges but overal they are doing well in what is a highly competitive market especially Europe with low cost airlines . personal & work email addresses, as Sean Doyle works in the Airlines/Aviation industry. Sean Doyle Chairman and CEO, British Airways 30th January 2022 at 10:10 #312371 Rob HfP Staff There appears to be a typo. Shambles! So kow to the actual flights outward was OK not what you would call a premium inflight service as this article rightly illustrates, food was acceptable but the one tray approach smacks TV dinner and nothing more. BA needs a thorough overhaul in its management I would suggest outsourcing its leadership and breaking out of IAG with its cranky ideas of quality. 2) Limited, All directors of British Airways Pension Trustee, Website for British Airways Pension Trustee, British Airways Pension Investment Management Limited, All directors of British Airways Pension Investment Management Limited, Website for British Airways Pension Investment Management Limited, British Airways Pension Naps Nominees Limited, All directors of British Airways Pension Naps Nominees Limited, Website for British Airways Pension Naps Nominees Limited, All directors of British Airways Pension Services Limited, Website for British Airways Pension Services Limited, British Airways Pension Administration Limited, All directors of British Airways Pension Administration Limited, British Airways Avionic Engineering Limited, All directors of British Airways Avionic Engineering Limited, Website for British Airways Avionic Engineering Limited, British Airways Pension Property Holdings Limited, All directors of British Airways Pension Property Holdings Limited, Website for British Airways Pension Property Holdings Limited, British Airways Global Financial Services Limited, All directors of British Airways Global Financial Services Limited, All directors of British Airways Mileage Company Limited, All directors of British Airways Leasing Limited, Website for British Airways Leasing Limited, British Airways Pension Property Holdings (number 2) Limited, All directors of British Airways Pension Property Holdings, Website for British Airways Pension Property Holdings, All directors of British Airways Quest Limited, British Airways Pensions Investment Management Ltd, British Airways (BA, BritishAirways, ba.com, British Airlines, British Air Ways, British Air Lines, Biritish Airways, British Airways Holidays, BA Holidays, British Airways UK, British Airways USA, BA UK, BA USA), British Airways Executive Club (BA Executive Club, BA Executive Card), British Airways Welfare And Benevolent Fund, British Airways Associated Companies Limited, British Airways Maintenance Cardiff Limited, British Airways 25 Year Club Benevolent Fund. So we are still using the #covidexcuse long after many other airlines have returned to close to normal. The crew WERE ALWAYS fine. On departure 3 of the 4 toilets were not working and we were not allowed to use the unused first class toilet because first class was being used as a crew rest area. The one area that I think they are doing well in is the wine and drinks in Club Europe and First. Location London, GB Work CEO British Airways @ British Airways CEO Aer Lingus @ Aer Lingus Director Fleet Network and Alliances @ British Airways see more Education CIMA ACMA 1994 - 1997 University College Cork This we have been doing for at least the last 10 years. What is worrying is that there are enough MBAs in BA who will have carried out substantial analysis before they made these changes and this to me is therefore a DELIBERATE STRATEGY and sadly, I believe Mr Doyle is a snake oil salesman! ???? Just returned from a trip to the Maldives, our First back Club World. We recently took a 4 hour delayed flight in Club to Nairobi. over 7K for 2 people. 4. BA has a mountain to climb, Better posting on BAs Facebook page. Sean first joined British Airways in 1998, where he began his career as a financial analyst. Just to be clear Im not suggesting that everything should be automated instead of the call centre, but for many people theyd rather do stuff online which would free up staff for those that dont want to or have a complex query. Javier is a graduate in Business Studies from Universidad Complutense de Madrid and Technical Aeronautical Engineering from Universidad Politcnica de Madrid, as well as a postgraduate in several programmes from ESADE and Instituto de Empresa (IE) among others. Ill use up my Avios and 2-4-1 vouchers and then look at other carriers. Most of that has disappeared now with the highest prices I have seen since I started blogging to the US and Canada in particular. On the subject of drinks, Id like pre-departure drinks back properly instead of the ad-hoc service that seems to happen now. There is also the catering question I am just off a return Club Europe flight from Malaga, and on both sectors, theyd run out of TWO meal options by row 7, and that isnt the first time I have seen that. Assistant to the Chairman & CEO (Sean Doyle) - LinkedIn Bio Ritmo Academia, Electrical engineer from NED University of Engineering and Technology. They didnt take it, they just dont care enough about a premium service. Marco is a graduate in Economics from University of Bolonia and took an EMBA at IMD (Lausanne). I also like the fact that he has actually sent out the communication. Could be just words though. Just back from a week in the canaries. free lookups / month. Finally, despite being tagged priority, our bags were some of the last on the carousel at Newcastle. BAs outsourcing of this has been terrible for years, by far the worst of any airline with which I deal. It is about time that if you order a special meal that some choice should be given especially in premium cabins. I just laughed. See the full leadership team at Craft. Unbelievable. Staff increasingly invisible when on board and I do miss my finger of fudge or crunchie on trip back from the loo in the middle of the flight. # Food. About Sean Doyle How do I get it fixed? at F to Mexico City at start of 2020 was 1900 but they did run out of champagne after just a glass each on the return flight because they had under-supplied or the very average crew had given it to themselves and their friends! Any airline can have a great hard and soft product- tangible and intangible resources can be COPIED if you have the money as an airline and want to spend it. Dont make me fly with them again! I have 12 vouchers which have been unable to spend as cant get through on the phone. It has had to deal with the most restrictive and ever changing travel regulations. They days of profiteering from their stranglehold on LHR are firmly over, having tried the alternatives, East, West and even intra Europe. Where are the after-dinner chocolates now I really cannot believe that by stopping this element BA will somehow repair its balance sheet. During his time at British Airways Sean held a number of senior roles including Finance Director BA Cargo, Head of Corporate Strategy and Executive Vice President British Airways Americas. A host of former Inflight Business Managers escaped hire and fire by being reinvented as excellence managers people who are more concerned with fluff and how we plate up a roast dinner in first class than they are listening to what we have to say about the basics. In fact I wrote to them suggesting a new slogan fly British Airways we just dont care To me BA urgently need a real focus on customer service from the top down. More legroom, excellent all round service as always. Club Kitchen virtually empty after 20 mins into flight observed. The Covid hiatus, with many planes taken out of service, presented the airline with an unprecedented chance to catch up and speed up the introduction of Club Suites across all the remaining planes. But its complicated. I flew BA long-haul yesterday and was taken ill. He graduated from Staffordshire Polytechnic with a BSc (Hons) in Information Systems and is a Fellow of the British Computer Society. We booked a BA holiday and the GLA-LGW connecting leg was cancelled 2 weeks before we were due to travel. Guess what! At least, BA, get the carpet cleaners in there as its disgustingly dirty with stains all over. Sarah has lived and worked in Switzerland for over 10 years where she worked for Alexion Pharmaceuticals as VP, Legal - International and at Novartis Pharma in a variety of global and international legal roles. The one tray option in Club is also grating. There are a few things they could do straight away, starting by doing away with the unbelievable charges for anyone booking Club Europe/World, (without status), for choosing a seat I cannot understand why they cant just bake the cost of this into the overall booking truly, who is going to notice 250 on a circa 4k booking, to also sit in some of the oldest Biz Class seats in modern aviation appreciating there is a slow refurb of the fleet? British Airways CEO Email Address | Sean Doyle Contact You can write to sean.doyle@ba.com or seanl.doyle@ba.com to contact the British Airways's top boss.
Arizona Mills Mall Gun Policy,
Present Grade Sp Code Usmc,
Articles V