Stratstone - MINI Leeds Reviews | Read Customer Service Reviews of www Huge thanks to Ellie, initially, and lastly to Steve and Paul. I was dealt with by Ellie who was excellent and the whole process went smoothly. I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Hi Jeremy,Thank you for taking the time to leave a review.I am disappointed to hear of the service you received on the handover, this isn't the level of service we aim to provide.I will certainly ensure to pass your feedback onto the relevant managers to make them aware of your experience, so that this can be addressed and dealt with internally.If there is anything else I can help with, then please contact me at service.followup@pendragon.uk.com and I will look into any issues for you.I do apologise for any inconvenience this may have caused.Kodie - Customer Service Specialist, I purchased an electric mini and I am really pleased with it its a great car ,the overall experience was excellent and great customer service thanks very much, Hello,Thank you very much for your 5* review! All rights reserved. Got to give a special mention to Rhiannon. Hi Anna,Thank you very much for 5* review! Hi Chloe,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Customer Services. Would I recommend Stratstone, absolutely! All you need to do is enter some basic details about your car, and then you can proceed with the sale at one of our retailers on a date that is convenient for you. Mercedes-Benz has given the A-Class a number of updates for 2023, which you can learn about in this video. Hi Janet,Thank you for taking the time to leave us this fantastic review!We strive to provide excellent customer service at the MINI branch in Leeds.Thanks again!Customer Services. He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. Took just one week from first visit to home delivery. We hope that you'll consider us again in the future.Customer Services, From the initial enquiry with Csilla Kelly to the actual purchase of my used car, she did an amazing job. Hi Chloe,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Very efficient service from Paul Rosen who dealt with the paperwork and vehicle documentation very smoothly. I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. We use dedicated people and clever technology to safeguard our platform. Set up a monthly service plan when I bought the car.Service Plan keeps costs manageable and happier using BMW as the service provider. Suggested companies are based on peoples browsing tendencies. For context, Elland Road, home of Leeds United, is located within walking distance. Companies can ask for reviews via automatic invitations. Very professional, friendly and very informative. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Everything I expected and was promised was done. A+ experience during our recent car purchase from Stratstone Mini Leeds. Charlotte and her team sourced the car my daughter wanted, after a terrible experience from Arnold Clark I would avoid them. Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on its way! Stratstone BMW Reviews | Read Customer Service Reviews of www The BMW Digital Key Plus is now available for smartphones with Android operating systems. Hopefully Sytner will be a better experience. I would highly recommend this dealership if you are looking to buy a Mini. 2023 Trustpilot A/S. I will never use Stratstone Mini again. Amazing service professional and helpful team. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We are absolutely thrilled that you have rated us so highly! A refreshing experience in car buying! The salesman was a very pleasant & helpful young man. Companies can ask for reviews via automatic invitations. My experience with Stratstone BMW Leeds My experience with Stratstone BMW Leeds was great, pleasure to deal with and staff there are great. Working away from home and my local Mini centre I called in to Stratstone Mini Leeds when my warning light came on indicating a need for oil, and I was really worried. We offer flexible finance on all vehicles, ensuring you get a great deal that is tailored to your needs and requirements. Gary navigated me through delivery and the final fairly complex paperwork and took me through the new car. Congratulations to Ranjit from Stratstone BMW Leeds on your 10 years of service! I am still in touch with Paul, who might yet still sell us a car!The whole place, with its car showroom, caf and decoration looked flawless.Ibrahim, Hi Adam,Thank you so much for taking the time to review your experience with us. Hi Rachel,Thank you for taking the time to review.Im sorry that you havent been fully satisfied with your visit. Anyone can write a Trustpilot review. Hi Annie,We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one! Their procedure said I would receive a reply within 48 hours. Huge thanks to Ellie, initially, and lastly to Steve and Paul. Very knowledable reception staff took very good care of me. Amazing service professional and helpful team. Stratstone - MINI Leeds Reviews | Read Customer Service Reviews of www For complete peace of mind, rely on an Approved MINI Service Centre. Michael went above and beyond to make sure I was happy. Thank you Csilla, Hi DeeDee,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. Im sure Ill be back to see him in a few years for my 4th one. I walked out after waiting 15 minutes - with not service. Kindest regards.Customer Services, The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. Do you agree with Stratstone - MINI Leeds's TrustScore? Occasionally we will send out newsletters promoting our offers and discounts. www.stratstonetynesidebmw.co.uk . I had a positive experience at Stratstone Mini, Tim Spencer went above and beyond and made the experience stress free and pleasant. You can unsubscribe from this at any time. As always the service was top notch, personable and efficient, and got a great deal on my new car too. Well, went back to see Courtney sooner than expected, again fantastic service bought a Mini Cooper S Clubman Shadow Edition, presentation on collection was superb. I am very pleased you are satisfied with your visit! We really appreciated being allowed to test drive the car on our own with a more than adequate time allowance & no distance restrictions. 2023 Trustpilot, Inc. All rights reserved. Thanks again!Customer Services. We also ensure all reviews are published without moderation. Kept in contact throughout, collected car later that day and it had even had a wash, thank you! Big thanks Jamie and co, you are doing things right. The member of staff did apologise but too little, too late.So a word of warning if you buy a car from Stratstones be careful how you pay for it. Thank you for taking the time to leave us your rating!Customer Services. Stratstone Mini Leeds is open Monday-Saturday 09:00-18:00 and Sunday 11:00-17:00. We value your feedback and take pride in providing the best possible customer service! 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Stratstone - BMW Chesterfield Reviews | Read Customer Service Reviews Nothing is too much trouble for her and I'm always kept up to date with what's going on with my vehicle. We hope that you'll consider us again in the future.Customer Services, From the initial enquiry with Csilla Kelly to the actual purchase of my used car, she did an amazing job. Our aim is to deliver a positive customer service. Very happy with the way I was attended to, both booking the job in and doing the tyre change on the day. In particular, Michael went out of his way to make purchasing the car both an enjoyable and easy process. Approved by the manufacturer themselves, our range of Approved Used MINI vehicles are delivered with a host of benefits that guarantee you are investing in a quality example. The communication was great and consistent and has been the most straight forward car purchase I have had. Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! Absolute shambles of a company and I will never deal with them again. No pushy sales, but a genuine friendly human being. Well done . We are absolutely thrilled that you have rated us so highly! Situated on Gelderd Road. This is now three weeks of silence. stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Stratstone, Loxley House, Little Oak Drive, Annesley. Big thanks Jamie and co, you are doing things right. Customer Services. The UK's leading premium vehicle retailer. For businesses Categories Blog. Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. We also ensure all reviews are published without moderation. Hi Dylan,Thank you for taking the time to post this review. Meet our Service Advisor, Ryan Alexander Pride. We really appreciated being allowed to test drive the car on our own with a more than adequate time allowance & no distance restrictions. Thanks again!Customer Services. No management, no leadership and the service reception is ran by people who know nothing about cars. Your review is very important to us, as our goal is to deliver an outstanding customer experience. Rang to book car in for emissions problem, fitted me in first thing next morning. I can now add the Stratstone reputation executive team. He and is colleague looked after us throughout the sale. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, GB, Purchased my MINI from here several years ago now and it's always fantastic service. We appreciate you taking the time to do this, and hope you have a great day!Customer Services. Thank you Csilla, Hi DeeDee,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. Great communication. Stratstone MINI Leeds are very pleased to welcome the all new MINI Electric I part exchanged my BMW purchased from Stratstone Leeds at Stratstone Mini Leeds. Contact the Ferrari Dealername and meet the Ferrari team. Stratstone - Home - Facebook stratstone mini leeds meet the team Situated on Gelderd Road. At Stratstone, we are proud to represent some of the world's best premium and luxury car manufacturers. Kept in contact throughout, collected car later that day and it had even had a wash, thank you! Damian as always and Ryan in the Service Dept were first class. Our dealer network has a broad selection of Approved Used vehicles for you to browse from, ensuring you are never short of choice. Find your next car at MINI Leeds, where. - their short term thinking just demonstrates the customer experience is not a value BMW believe in! This is now the second Mini in succession from this dealership and once again, Paul Rosen was extremely professional and reassuring throughout this transitional process. Excellent service from start to finish. Jamie at service reception desk very helpful too. Very very poor customer service.Aggressive phone staff considering a mistake was made their end, causing a car to be sold to another garage.I rang to see if I could transfer a car from this dealership closer to home, to which a lady said she would find out the details and phone me back, a couple of hours passed and I received no phone call so I rang them, only to be met with an abrupt rude member of staff who proceeded to argue with me and blame staff shortage as an excuse not to have been called back, meaning Ive now missed out on a car.DO NOT RECOMMEND. They think we customers ate stupid!! Definitely worth the journey from Cambridge to Hull to collect. On this occasion I had to go elsewhere and pay for work that was allegedly carried out in store. Hi Phil,Many thanks for taking the time to provide us with this review.We love to see such great feedback! Situated on Gelderd Road, Stratstone MINI Leeds can be found just off Junction 1 on the M621. He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. Browse our exclusive offers across the entire range of new MINI models. | Read 41-60 Reviews out of 378 . 10 out of10. Would definitely recommend to anyone. We hope that you'll consider us again in the future.Customer Services, From the initial enquiry with Csilla Kelly to the actual purchase of my used car, she did an amazing job. Very happy with the overall experience. The branch is always available for any assistance that you may need. No one could find the fault except these guys. Stratstone - MINI Derby Reviews | Read Customer Service Reviews of www Anyone can write a Trustpilot review. Merc drivers are not capable of thinking I would argue mgt gone bizarre how have you got him as GM? Rang to book car in for emissions problem, fitted me in first thing next morning. Stratstone MINI - Posts | Facebook Hi John,Thank you very much for 5* review!We value your feedback and take pride in providing the best possible customer service!Thanks again!Customer Services. Hi Carole,Thank you for such a positive review. Purchase a new MINI Electric and enjoy a complimentary Pod Point home charger or 750 towards your deposit. She booked me in, I was impressed that she rang the day prior to having them fit, to remind me of the appointment, of which impressed me. Huge thanks to Ellie, initially, and lastly to Steve and Paul. Lovely courtesy car clean and well presented. Took just one week from first visit to home delivery. Travelled to dealership to collect car and handover was seamless. Holly was a new member of the sales team & in our opinion a great credit to the company. Stratstone - MINI Leeds Reviews | Read Customer Service Reviews of www For context, Elland Road, home of Leeds United, is located within walking distance. Thanks again!Customer Services. We are absolutely thrilled that you have rated us so highly! It goes against our guidelines to offer incentives for reviews. Brought a car!! Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! Holly was a new member of the sales team & in our opinion a great credit to the company. The salesman was a very pleasant & helpful young man. I am still in touch with Paul, who might yet still sell us a car!The whole place, with its car showroom, caf and decoration looked flawless.Ibrahim, Hi Adam,Thank you so much for taking the time to review your experience with us. I was given a courtesy car which helped me greatly. Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, UK But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. Found a mini in difficult times for me. My car was in on 4th April for a recall. All rights reserved. Hi Anna,Thank you very much for 5* review! Merc drivers are not capable of thinking I would argue mgt gone bizarre how have you got him as GM? Not one of them has been in contact. Customer Services, Simply excellent throughout. Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on it's way! Ranjit started as a product genius and . In the Vehicles & Transportation category. This was the 3rd BMW Ive purchased from Damian at Stratstone Tyneside. A few weeks after servicing the car, I went in to determine what price would be quoted for two front tyres on our MINI COOPER. Mark Riley, Scarcroft, Leeds. The friendly attitude, professionalism and patience of Rhiannon was much appreciated. Leeds Mercedes gelderd Rd -terrible GM and attitude don't buy here or service your parts Been buying cars and goods 35 years what terrible service for return of a part within 12 months- placed barriers and blocks and costing me money for return of a part . Thank you for taking the time to leave us your rating!Customer Services. Stratstone BMW. 3 emails later, two calls and no report. It went from a free MOT to recommending 700 worth of work using words like critical and imminent and this work wasnt even needed to get the car through its MOT. . Although I've spent 16k more than I wanted we've got what we want. Our family came to buy a used mini in the 12k range. We use dedicated people and clever technology to safeguard our platform. Best wishes,Customer Services, We were looked after by Paul, the mini we enquired about was waiting for us for a test drive , he was very helpful and accommodating , we came away with a great experience , thank you Paul.Heather and Rick, Hi Rick,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. Verification can help ensure real people write reviews about real companies. Hi Mr Cowlam,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. his customer service was excellent. stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Stratstone, Loxley House, Little Oak Drive, Annesley. The car is gorgeous and the service was second to none! Very efficient service from Paul Rosen who dealt with the paperwork and vehicle documentation very smoothly. Claim your profile to access Trustpilots free business tools and connect with customers. Will definitely be back for all my servicing needs in future, Hello Andrew,Thank you so much for your great review! Very professional, friendly and very informative. Hi John,We love receiving positive feedback and we appreciate your positive review of your recent visit to the MINI branch in Leeds.We hope you'll consider us again in the future with your automotive needs!Customer Services. Bought a replacement key for almost 200. | Stratstone is the UK's number one premium automotive retailer, selling and . Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. Jamie at service reception desk very helpful too. What is MINI Connected and How Do I Use It? We value your feedback and take pride in providing the best possible customer service! We hope to be of service to you again! The perfect solution in keeping your MINI's paintwork and interior looking like new. What are the opening times for Stratstone Mini Leeds? It goes against our guidelines to offer incentives for reviews. Here are 8 tips for writing great reviews. Will definitely be back for all my servicing needs in future, Hello Andrew,Thank you so much for your great review! Will certainly deal again. stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Stratstone, Loxley House, Little Oak Drive, Annesley. Have a great week!Customer Services. Kindest regards.Customer Services, The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. We are absolutely thrilled that you have rated us so highly! Got to give a special mention to Rhiannon. Stratstone MINI - | Facebook 08:54:04 Attack ad 'not racist', Starmer says Felt completely misled regarding the results of the health check and recommendations regarding the MOT of my MIni which is less than 3 years old. He showcased Stratstone Mini very favourably. Very professional, friendly and very informative. Would highly recommend & would return in the future. A defining experience, whether you're a customer or a team member. Collected the car today after he got it sorted in record time. Hi Janet,Thank you for taking the time to leave us this fantastic review!We strive to provide excellent customer service at the MINI branch in Leeds.Thanks again!Customer Services. Technician provide a very comprehensive report and video. | Read 41-60 Reviews out of 110. Our Stratstone MINI retailers have access to a broad range of offers on MINI's range of new cars. I had an MOT, service and also had a new service plan set up. Took my Mini for its yearly service. Took just one week from first visit to home delivery. It goes against our guidelines to offer incentives for reviews. Have a wonderful day! Apparently car needed almost 3000 of work. Stratstone Mini Leeds are a car dealership based in West Yorkshire. Leeds Mercedes gelderd Rd -terrible GM and attitude don't buy here or service your parts Been buying cars and goods 35 years what terrible service for return of a part within 12 months- placed barriers and blocks and costing me money for return of a part . The branch is always available for any assistance that you may need. Very professional, friendly and very informative. Lady very helpful on the phone. Everyone I spoke to during my visit was very welcoming and helpful Jamie was so kind courteous and reassuring, very attentive, added the oil I was able to purchase all with a big smile and lovely cheerful manner. The tyre change was done whilst I waited, plus I was able to retain as a spare the best of the tyres that had been taken off. Very helpful staff and delivered in super quick time. Its lovely to see you had a great experience with us!Customer Services. I was regularly kept up-to-date with the progress of my service. Hi Janet,Thank you for taking the time to leave us this fantastic review!We strive to provide excellent customer service at the MINI branch in Leeds.Thanks again!Customer Services. Lovely courtesy car clean and well presented. The purchase of my M4 was all done remotely, having said that Jessica Senior made the whole process feel very inclusive and personal. Stratstone Mercedes-Benz of Ayr announce their sponsorship of Ayr Rugby Club and Ayrshire Bulls, who play in the FOSROC Super6 Championship. The staff couldnt have been more friendly or helpful, from the ladies at the front desk to Lindsay who looked after me brilliantly (and Ryan when she was busy) excellent service from start to finish. I have just changed my sons Motability vehicle at Stratstone Mini in Leeds. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I was regularly kept up-to-date with the progress of my service. The service we experienced whilst buying our car, in part exchange, was professional, courteous & friendly. I had an MOT, service and also had a new service plan set up. We hope to be of service to you again! Voice your opinion today and hear what 106 customers have already said. It went from a free MOT to recommending 700 worth of work using words like critical and imminent and this work wasnt even needed to get the car through its MOT. The car was prepared perfectly so couldnt be happier. I was dealt with by Ellie who was excellent and the whole process went smoothly. Do you agree with Stratstone - MINI Leeds's TrustScore? Everything I expected and was promised was done. Also helped with vehicle set up and installing My Mini app explaining everything clearly.
